Page 604 - PADERNO · Sanhotel

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General Sales Conditions Sambonet Tailor Made personalizations (The costs indicated are net)
1. These General Conditions of Sale are applicable to any order forwarded by the customer to Sambonet 1. Type of standard Tailor-Made engravings:
Paderno Industrie S.p.A. a) On the front terminal: one of the standard logos, or the monogram (two letters) using one of the
2. Sambonet Paderno Industrie S.p.A reserves the unquestionable right to modify these General Conditions standard characters;
at any time, by giving written notice to the customer. b) On the rear terminal: the date in the standard format, using one of the standard characters;
3. Novara will be the only place of venue and jurisdiction should any dispute, controversy or claim occurs. 2. Tailor-Made engraving cost:
Italian Laws will be applied exclusively. a) € 19.90 for engravings on the front terminal;
4. The personal data provided by the customer will be processed in compliance with EU Regulation no. b) € 19.90 for engravings on the rear terminal;
679/2016 and Legislative Decree n. 196/2003. c) € 39.80 for engraving on both the front and rear terminals.
3. Minimum purchase order for Tailor Made loose items:
Offers/Orders a) 6 pcs for nickel-silver items, multiples of 6 pcs;
1. All orders are subject to approval and acceptance by Sambonet Paderno Industrie S.p.A. b) 12 pcs for all other items, multiples of 12 pcs.
2. Minimum order € 100.00 net. 4. Application of the Tailor-Made engraving cost on the single purchase order:
3. Any offer forwarded by Sambonet Paderno Industrie S.p.A will not be binding. a) A single cost per type of engraving, as set out in point 2;
4. The written acceptance of any offer, or the order confirmation (according to the sales conditions included b) A single cost regardless of the number of pcs, if higher than the minimum purchase indicated
in it), constitutes a valid purchase order in accordance with the general sales terms & conditions, for all the in point 3;
purposes thereof. c) One cost regardless of the number of pcs up to 150 pcs.
5. Standard packaging is included in the price. d) Above 150 pcs and at multiples of 150 pcs the cost of engraving will be applied again.
6. Customers who intend to avail themselves of the non-taxability stated in art. 8, paragraph 1, letter c), of
the D.P.R. no. 633/1972 (declaration of intent), must communicate it in writing upon sending the order, to Special conditions for personalisations
allow the completion of the necessary administrative procedures. 1. The Company reserves the right not to carry out the customization if it considers it not
technically executable.
Ownership & Payment Terms 2. Customized orders and special executions cannot be cancelled.
1. All goods remain the sole property of the Sambonet Paderno Industrie S.p.A. until payment has been 3. Customized products cannot be returned for replacement.
made in full. 4. The costs of customised order preparation (such as labelling, packaging, palletization and/or any other
2. Title to the ownership of any delivered good shall be transferred to the client upon full payment of non-standard requirements) will be charged to the Customer. For conditions, costs, and specific details,
the price set forth in the invoice. Payment becomes due within the payment term agreed upon by the please refer to the company document "Sales Service Charter".
parties. Should any amount to be paid by the client become overdue, the client shall pay a late payment
interest pursuant to art. 5 D.LGS. 231/2002, as subsequently amended pursuant D.LGS. 192/2012, plus an Marketing
8% interest rate. 1. The goods are intended for marketing in the Country where the customer is based. If the goods are sold
in a different Country, the client shall undertake to verify the regulations applicable to the goods in such
Returns/Complaints Country, including customs and import rules, as well as the risk of disputes by third parties for any reason
1. Goods must be inspected at the time of delivery. whatsoever. It being understood that the client shall hold Sambonet Paderno Industrie S.p.A. freehand
2. Should any good be damaged or defected, the waybill shall be signed with reserve, specifying the harmless of any claim and/or legal action from third parties arising by the sale of the goods in such
relevant reason (pictures of the good displaying the batch number, the courier and a description of the different Country.
defect must be presented). 2. Sambonet Paderno Industrie S.p.A. does not provide any guarantee regarding possible infringement of
3. Product returns must be made within 15 days of invoice date, subject to the following conditions: intellectual property rights of third parties, in particular in the event of resale of the goods over the internet.
a) claims and complaints must be made through the guided procedure available on our website, 3. It is prohibited to publish prices lower than the price lists in force on websites without authentication.
www.agenti.sambonet.it, under the user section;
b) Goods are delivered ex works - at our premises in Orfengo; Retention of title and payment terms
c) in case of customer liability, Sambonet Paderno Industrie S.p.A. will charge 15% of the net value of the 1. Any complaints shall not in any case have the effect of deferring or suspending payments.
goods, with a minimum of € 25.00 for handling charges; 2. Any payment delays shall therefore render the Customer a debtor by law to Sambonet Paderno Industrie
d) in case goods are returned due to our fault, Sambonet Paderno Industrie S.p.A. will replace them free S.p.A. of a lump sum indemnity for reminder costs of € 40.00. If the reminder costs exceed the amount,
of charge; Sambonet Paderno Industrie S.p.A. will have the right to claim a further indemnity.
e) client will be responsible for all shipping costs for products purchased out of warranty that need 3. In the event of non-payment of all or part of the invoice, or of any deterioration in the Customer's
to be returned for repairs; financial situation, Sambonet Paderno Industrie S.p.A. will also have the right to:
f) customized (not included in our catalogue), Tailor Made engraved, with extra personalization and a) suspend or cancel the orders and deliveries in progress;
discontinued items cannot be returned. b) request advance payment for further orders and/or payment guarantees.
Order Cancellation Delivery, Force Majeure, and Excessive Onerousness
1. Cancellation is not allowed in case of discontinued, custom designed, and non-stock items. 1. The delivery deadlines are indicated as accurately as possible, but they depend upon the procurement
2. Catalogue items can be cancelled only if the purchase order has not yet been confirmed. and transportation conditions of Sambonet Paderno Industrie S.p.A., which undertakes to apply the
utmost diligence to respect the deliveries, subject to causes of force majeure.
Delivery Terms – Group A 2. If the planned delivery deadlines are exceeded, Sambonet Paderno Industrie S.p.A. shall not be required
Austria, Germany, Netherlands, Belgium, Luxembourg, France, UK: to pay any penalty, damages compensation or interest.
1. Goods are delivered at client’s place: 3. Any change to the order will lead to a consequent change to the delivery date.
a) with a charge of € 15.00 for orders with a net value between € 100.00 and € 350.00. 4. Sambonet Paderno Industrie S.p.A. will keep the Customer informed of any delay. In any case, the
b) free of change for orders with a net value over € 350.00. delivery within the deadlines may only be made if the Customer has precisely fulfilled all its obligations
2. Above delivery terms are valid only for shipments executed through our fixed forwarding agent. towards Sambonet Paderno Industrie S.p.A., whatever the cause.
5. Sambonet Paderno Industrie S.p.A. will not be held responsible if the delayed or non-performance of
Delivery Terms – Group B the contractual obligations depends on causes of force majeure, to the extent that the interested party
Spain, Portugal, Poland, Czech Republic, Slovakia, Hungary, Romania, Slovenia, Croatia, Bulgaria, demonstrates: a) that such impediment is beyond its reasonable control; b) that the impediment could
Denmark, Norway: not reasonably have been foreseen at the time of conclusion of the contract; and c) that the effects of
1. Goods are delivered at client’s place: the impediment could not reasonably have been avoided or overcome. In the absence of evidence to the
a) with a charge of € 30.00 for orders with a net value between € 100.00 and € 600.00. contrary, force majeure events are considered, but not limited to, war, riot, trade restrictions, embargo, fire,
b) free of change for orders with a net value over € 600.00. destruction of equipment, strikes, act of legal authority, compliance with any law or government order,
2. Above delivery terms are valid only for shipments executed through our fixed forwarding agent. plague, epidemic, pandemic, natural disaster, or extreme natural event. In such cases, Sambonet Paderno
Industrie S.p.A. may suspend the fulfillment of its contractual obligations, giving immediate written notice
Delivery Terms – Group C to the other party and the deadline for the execution of the supply may be extended for a period equal to
Greece, Ireland, Latvia, Lithuania, Estonia, Sweden, Finland: the duration of the event. Unless otherwise agreed in writing, once the period of suspension has elapsed,
1. Goods are delivered at client’s place: the contract will be considered terminated without further notice.
a) with a charge of € 50.00 for orders with a net value between € 100.00 and € 1,000.00. 6. Sambonet Paderno Industrie S.p.A. may also terminate the contract if the performance of the service is
b) free of change for orders with a net value over € 1,000.00. made objectively too onerous by an unforeseeable circumstance beyond its control.
2. Above delivery terms are valid only for shipments executed through our fixed forwarding agent. 7. It is, moreover, agreed between the parties that if the Customer does not take possession of the ordered
products under the established conditions, Sambonet Paderno Industrie S.p.A. will invoice to the Customer:
Delivery Terms – Group D a) any additional transportation and/or storage cost;
EU and Extra-EU countries not specified in the previous paragraphs: b) custody costs equivalent to 5% of the order amount, excluding taxes, for each month of delay.
1. Goods are delivered ex works.
Important notice
Personalisations (The costs indicated are net) 1. The perception of colour may be subjective, in function of geometries, dimensions, finishes, and lighting
1. Sambonet Paderno Industrie S.p.A. makes customizations and special executions at the customer's in the environment. The products subject to PVD processing may manifest slight chromatic variations
request under the following conditions: or diversities between different models, series, or batches of the same product. These variations are
a) advance payment of 30% on the value of the order; acceptable if within the established tolerance limits, which are strictly monitored.
b) delivery to be agreed after approval of the executive design and/or the sample; 2. Errors may occur during the printing stage. Sambonet Paderno Industrie S.p.A. reserves the right to
c) Sambonet Paderno Industrie S.p.A. reserves the right to apply a tolerance in quantity of +/- 10% correct printing or calculation errors.
(rounded up) for each item ordered; 3. The pictures illustrated, and data are representatives. Sambonet Paderno Industrie S.p.A. reserves the
d) Sambonet Paderno Industrie S.p.A. shall provide the Customer with a form indicating all the right to alter at any time the specifications stated without notice.
necessary parameters (design, position, dimensions, etc.) and shall proceed with the supply only upon 4. The shapes of cutlery illustrated in this publication are representatives and are not to be considered as
receipt of the same signed for acceptance. the real shape.
2. Sawing of fruit knife blades: if not standard, € 0.65 per piece will be charged.
3. Pantograph/Laser engraving:
a) plant cost: € 70.00.
b) engraving cost: cutlery € 0.50 per piece – holloware € 1.00 per piece.
c) minimum quantities: cutlery 100 pcs – holloware 10 pcs.
4. Stamping:
a) die costs: € 300.00 for the first die - additional dies € 150.00 each;
b) stamping costs: cutlery € 0.50 per piece - holloware will be quoted upon request;
c) minimum quantities:
- first order: cutlery 1,000 pieces per item - hollow handle knives 800 pieces per item;
- for further orders: cutlery 100 pieces per item - hollow handle knives 800 pieces per item.
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